Call centre Operators European Commission

ABOUT US

The European Organisational Research Group is a Talent Finding, HR Assessment and Development company for large European groups. For many years, EORG has been investing in high technology forevaluation and development of middle and top management figures.
Its process of recruiting is a revolutionary Talent Finding and Assessment Strategies service and it bases the selective process on articulated phases of web assessments, which allow to respond to clients with a high depth of analysis in terms of technical, behavioural, and managerial evaluations.

OUR CLIENT


Our client is a prestigious multinational corporation known for providing highly specialized professionalism and expertise in many sectors. It is spread over several locations worldwide, from where specific international projects are supported.
It planned to insert some professional profiles necessary to deal with new international projects.

The company wishes to evaluate qualified candidates in the role below:

Call Centre Operator for th European Commission

Call Centre Operators, supported by a comprehensive training programme will deliver the day to day activities related to the European Commission’s switchboard:

  • Answering  incoming queries and requests by telephone and per e-mail (including fax) on the standard European Commission Functional Mailbox (FMB)

  • Handle and redirect all external calls to the relevant officials

  •  Adhere to Call Handling procedures agreed with the European Commission

  • Adhere to Administrative requirements agreed with European Commission

  • Respect SLA requirements on Call, presence and interaction handling

  • Respect Company and EC code of Conduct, GDPR regulations and EMAS guidelines

  • Support the Senior Call Centre Operator in day-to-day tasks

  • Support the  Service Delivery Manager in absence of Senior Call Centre Operator

     

Successful Candidate

To reinforce our team at one of our prestigious customers we are looking for motivated Call Centre Operators who;

  • Are punctual and autonomous

  • Team player

  • Have a talent for problem solving, 

  • Have multi-tasking skills

  • Have a fluent level of French and English and at least one other European language out of the list of four provided (EN / FR / DE / NL) to C2 level.

  • Proven experience in customer service of minimum 2 years

  • Stress resilient

  • Excellent written and verbal communication skills

  • MS Office competency: MS Word & Excel

Language requirements
The service is provided in English, French, German and Dutch.
As Call Centre Operator must cover at least English and 2 other languages listed above at a C2 level.

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

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LOCATION: CZECH REPUBLIC

CONTRACT: Permanent Position

AVAILABILITY: 3-6 months